Suzette Silvia

Prepared Insight Reports for different brands Conducted client sourcing Provided assistance in handling Tianlala Campaign

Marketing Brand Deals Intern - Influencer Marketing - TRND Marketing

(2026-02 - 2026-06)

• Prepared Insight Reports for different brands
• Conducted client sourcing
• Provided assistance in handling Tianlala Campaign
• Managed influencer outreach, including interest checks and negotiations.

Customer Service Representative - Tech Support - Concentrix

(2021 - 2022)

• Diagnosed and troubleshot technical problems efficiently reducing average resolution time by 15-25%
• Delivered clear, step-by-step technical guidance to non-technical users, improving customer satisfaction scores
• Identified customer requests and provided appropriate solutions, supporting retention and on-time payment rates.

Customer Service Representative (Financial Acc.) - Teleperformance

(2021 - 2021)

• Resolved 30-60 customer inquiries per day
• Successfully de-escalated complex concerns regarding billing and payment concerns
• Collaborated well with internal teams to escalate unresolved issues, ensuring timely resolutions

ESL Instructor - MindsEdu

(2019-06 - 2021)

• Conducted 1-on-1 and group ESL classes for learners of varying proficiency levels improving students' speaking and comprehension skills
• Designed and delivered customized lesson plans aligned with student goals, resulting in higher lesson completion and retention rates
• Adapted teaching strategies based on learner performance, contributing to consistent improvement in test scores and proficiency levels

Bachelor of Arts - Communication and Media Studies - SAN BEDA COLLEGE - ALABANG (2022 - 2026-07)

Scholarship Program - Student-Athlete - SAN BEDA COLLEGE ALABANG (2023 - 2025)

Bachelor of Science - Civil Engineering - FAR EASTERN UNIVERSITY (2018 - 2018)

Senior Highschool - STEM - UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA - MOLINO (2016 - 2018)