Thea Dorothy Semilla

Customer Service professional with 2 years of experience

Talent

Antique, Western VisayasMember since August 26, 2026

Critical thinkingEffective communicationAbility to work well under pressureAbilities to manage time effectively, prioritize tasks, set goals, and develop s

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Critical thinkingEffective communicationAbility to work well under pressureAbilities to manage time effectively, prioritize tasks, set goals, and develop s

About

Dedicated and empathetic Customer Service professional with 2 years of experience in resolving customer inquiries, troubleshooting issues, and ensuring satisfaction. Strong communicator with expertise in managing customer relations, providing product knowledge, and maintaining a positive brand image.

Experience

Customer Service Representative - Convergys (Concentrix)

(2016-09 - 2017-08)

Assists customers with their banking inquiries and provides solutions to address concerns related to their accounts

Customer Service Representative - Transformative Digital Customer Experience (TDCX)

(2019-06 - 2020-06)

Assist customers with their Airbnb inquiries by confirming booking details, explaining cancellation policies, and addressing any questions they may have about Airbnb services or the platform

Recruitment Associate - Gratitude Philippines

(2022-05 - 2022-09)

Conduct interviews on applicants, assess their skills, experience, and making sure they are fit for the job.