Timothy Lucas

Front Office/Concierge Intern at Cocoon Boutique Hotel (2026-01 – 2026-04)

Guest Arrival & Departure: Execute seamless check-in and check-out procedures, ensuring all guest preferences and billing details are accurately recorded.
Concierge Services: Provide expert local recommendations, coordinate transportation, and manage reservations for tours, dining, and events.
Service Excellence: Act as the primary point of contact for guests, delivering professional, personalized service that aligns with 4-star hospitality standards.

Service Crew Intern at Mesa: Filipino Modern Restaurant (2025-05 – 2025-06)

Guest Hospitality & Relations: Provide a warm, authentic Filipino welcome and guide guests through the "Mesa" dining experience, explaining our modern take on traditional dishes.
Menu Expertise: Maintain thorough knowledge of the menu, including signature items like Crisp-Pork Belly and seasonal specialties, to provide informed recommendations and upsell appetizers or drinks.
Order Management: Accurately record food and beverage orders using the POS system and coordinate with the kitchen to ensure timely and correct service.
Table Service & Maintenance: Execute efficient table setting, food delivery, and clearing (bussing) while maintaining a clean and organized dining area throughout the shift.
Quality Assurance: Monitor guest satisfaction continuously, ensuring beverages are refilled and any concerns are addressed immediately with a "service-first" mindset.
Cleanliness & Sanitation: Adhere to strict food safety and hygiene protocols by sanitizing tables, workstations, and dining equipment according to restaurant standards.

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