Timothy Lucas

Detail-oriented Hospitality Management graduate with multiple industry certifications and a strong foundation in hotel and restaurant operations. Committed to delivering exceptional guest service, maintaining high safety and cleanliness standards, and ensuring smooth daily operations. Motivated to bring professionalism, enthusiasm, and technical expertise to a dynamic hospitality team while developing leadership skills.

Front Office/Concierge Intern at Cocoon Boutique Hotel (2026-01 – 2026-04)

• Guest Arrival & Departure: Execute seamless check-in and check-out procedures, ensuring all guest preferences and billing details are accurately recorded.
• Concierge Services: Provide expert local recommendations, coordinate transportation, and manage reservations for tours, dining, and events.
• Service Excellence: Act as the primary point of contact for guests, delivering professional, personalized service that aligns with 4-star hospitality standards.

Service Crew Intern at Mesa: Filipino Modern Restaurant (2025-05 – 2025-06)

• Guest Hospitality & Relations: Provide a warm, authentic Filipino welcome and guide guests through the "Mesa" dining experience, explaining our modern take on traditional dishes.
• Menu Expertise: Maintain thorough knowledge of the menu, including signature items like Crisp-Pork Belly and seasonal specialties, to provide informed recommendations and upsell appetizers or drinks.
• Order Management: Accurately record food and beverage orders using the POS system and coordinate with the kitchen to ensure timely and correct service.
• Table Service & Maintenance: Execute efficient table setting, food delivery, and clearing (bussing) while maintaining a clean and organized dining area throughout the shift.
• Quality Assurance: Monitor guest satisfaction continuously, ensuring beverages are refilled and any concerns are addressed immediately with a "service-first" mindset.
• Cleanliness & Sanitation: Adhere to strict food safety and hygiene protocols by sanitizing tables, workstations, and dining equipment according to restaurant standards.

Bachelor of Science in Hospitality Management – University of Caloocan City (2022-08 – 2026-04)

General Academic Strand – Young Achiever School of Caloocan (2020-06 – 2022-04)