Tonisha A. Pullen-Smith

Criminal Justice professional with extensive investigative experience supporting federal agencies, specializing in information analysis, interviewing, and report development. Seeking a position to obtain a secure and challenging position in a competitive, innovative and creative environment. Organized, punctual team-player, with strong written and oral communication skills. Proficient in Microsoft Office (Intermediate Level).

Background Investigator I - CACI Inc, Federal - Fayetteville, North Carolina

(2022-01 - 2025-02)

Security Clearance: Top/Secret/Favorable SSBI

• Conducted in-depth background investigations in support of the Defense Counterintelligence and Security Agency and other federal clients, analyzing complex personal, financial, and behavioral data to determine eligibility for Top Secret clearances.
• Produced comprehensive Reports of Investigation (ROI) in compliance with federal standards, clearly documenting findings, analysis, and recommendations.
• Conducted structured interviews with subjects and developed sources to gather, validate, and corroborate sensitive information.

VHR/ Court Reporter - Stratcomm, Inc - Fayetteville, North Carolina

(2019-12 - 2022-01)

Security Clearance: Top Secret/ Favorable SSBI

• Produced accurate, verbatim records of legal proceedings for the Social Security Administration, ensuring complete and reliable documentation of testimony and case activity.
• Analyzed and captured complex verbal information in real time, maintaining a high level of accuracy, attention to detail, and comprehension in fast-paced legal environments.
• Maintained confidentiality of sensitive case information while managing multiple proceedings and deadlines simultaneously.

Special Investigator Level II - Perspecta, Inc. - Fayetteville, North Carolina

(2017-06 - 2019-07)

Security Clearance: Top Secret/ Favorable SSBI

• Conducted comprehensive background investigations in support of the National Background Investigations Bureau and other federal agencies, evaluating individuals for access to sensitive and classified information.
• Performed in-depth subject and source interviews with applicants, employers, associates, and references to verify personal history, identify inconsistencies, and develop a complete profile of each case.
• Established and maintained professional relationships with law enforcement agencies, educational institutions, financial organizations, and mental health providers to obtain and validate critical records.

911 Dispatcher - Raleigh County Emergency Services - Beaver, West Virginia

(2015-08 - 2017-06)

• Received, screened, and prioritized emergency and non-emergency calls from the public that require Law Enforcement, Emergency Medical Service, and Fire Department attention.
• Operated a multi-frequency radio and computer-aided dispatch system, accessed teletype, and operated security devices and other related communication equipment located throughout the Center.
• Carried out successive steps to extract information, identify problems, and make decisions under pressure to ensure appropriate emergency aid is dispatched.
• Monitored, coordinated, and accurately maintained the status of incidents and record of dispatched emergency service personnel and apparatus. Maintain confidentiality.

Senior Social Worker - Department of Social Services - Winston-Salem, North Carolina

(2014-09 - 2015-08)

Child Protective Services

• Obtained information and investigate complaints of alleged abuse or neglect and emergency situations, while taking corrective action.
• Served as a liaison to social service agencies, school personnel, law enforcement and court personnel.
• Advised, counseled, and interviewed clients, family members, and others to gather social, functional, physical, and mental information for evaluation, to refer clients to appropriate services and develop service plans.
• Prepared and maintained case documentation in a timely manner.

Social Service Worker III - Department of Health and Human Resources - Beckley, West Virginia

(2012-02 - 2014-09)

Bureau for Children and Families

• Assessed family problems and dynamics which contribute to delinquent behavior, while planning strategies to eliminate risk to youth, family and community
• Worked directly with youth and family as a role model to encourage motivation and facilitate problem solving and decision making
• Assisted law enforcement and legal teams in providing support and discipline to youth
• Prepared case documentation, prepared legal documents, and testify in court
• Gathered, studied, and analyzed information about the youth and their family, as well as provide supporting documents.

Transportation Security Officer - Department of Homeland Security - Dulles, Virginia

(2010-04 - 2012-02)

Transportation Security Administration

• Performed security screening of property, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers; and preventing those objects from being transported onto aircraft.
• Continuously improved security screening processes and personal performance through training and development.
• Served as a point of contact/lead and helped resolve issues and conflict.

Bachelor of Arts - Forensic Psychology - Arizona State University (2026-01)

Masters - Legal Studies - West Virginia University (2020-05)

BS - Criminal Justice - Sanford Brown College (2010-09)