Mark Anthony Ho
Dynamic professional with extensive experience in customer service and technical support
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About
Dynamic professional with extensive experience in customer service and technical support, notably at Teleperformance. Proven ability in troubleshooting and resolving complex issues while enhancing customer satisfaction. Skilled in Microsoft Office and adept at soft-selling techniques, driving customer retention and loyalty. Committed to operational excellence and team leadership in fast-paced environments.
Experience
Relative-Employed Manager - Panaderya Sa Cogan, Cogan Pardo - Cebu City
(2018-01 - 2025-09)
- Oversee the day-to-day operation of a small-scale bakeshop business.
- Assign major tasks to subordinates.
- Keep a track record of subordinates attendance and performance per cut-off basis.
- Conduct weekly routine of auditing and reporting of supplies, assets, and inventory.
- Handle the establishment generated revenue.
Customer Service Associate - Teleperformance - Cebu City
(2017-01 - 2017-07)
- Act as a voice support to guide the customer in troubleshooting their landline/homephone service issue.
- Schedule a field technician if unable to resolve the issue or escalate the to a Tier-2 Representative for further diagnostics.
- If issue is resolved, provide proper customer education and self-help options.
Technical Support Representative - Convergys - Cebu City
(2015-12 - 2016-05)
- Provide resolution to customer's internet connection issue via chat medium.
- Schedule a field technician if issue is not resolved in first contact.
- If issue is resolved, recommend an upgrade for internet service plan if customer is eligible.
- If customer agrees with upgrade recommendation, explain the new itemize bill and verify card details.
Education
Associate of Science - Computer Programming - Asian College of Technology, Cebu (2014-03)
