Van Wally Velasco

I am a highly motivated professional with more than 8 years as a rank-and-file employee, from being a mechanic to a supervisorial staff in a BPO/Corporate company, to which I gained 7 solid years of experience handling and managing a team. I am very organized, have strict attention to details, target-oriented, very trainable, and always seeking improvement.

Senior Retail Investment Specialist at San Jose El Patron Holding Corporation (2025-06 – 2025-11)

Senior-level investment role focused on retail investment management and portfolio analysis

• Market research and analysis
• Execution of orders for short-term and long-term investments
• Portfolio management
• Daily and Monthly portfolio investment reports

Team Manager at The Scale Experts, Inc. (2019-01 – 2024-07)

Leadership role managing team operations, performance, and client relationships

• Provide daily direction, assistance, communication, agent evaluations, processes, improvements, statistics and coaching
• Managing shift schedules, account movements and transitions
• Update the team and implement policies given by both our company and the client
• Touch-base with the client's team for updates, site issues, and verification
• Consistent communication to all team members

Content Moderator at The Scale Experts, Inc. (2018-03 – 2019-01)

Content moderation and technical support role

• Moderate and filter site and app contents
• Support technical queries from users through email
• Touch-based with the client's team for updates, site issues and verification

Content Moderator at Virtual Knowledge Workers, Inc. (2017-04 – 2018-03)

Content moderation and user support role

• Moderate and filter site and app contents
• Support technical queries from users through email
• Touch-based with the client's team for updates, site issues and verification

Web Researcher / Appraiser at Cybersoft Content Services Inc. (2015-04 – 2017-03)

Research and appraisal role with focus on accuracy and quota management

• Search items given by the system and give the exact or closest match as possible
• Ensures accuracy and daily quota are achieved

Sales and Service Advisor at FixStop Auto Service Inc. (2013-03 – 2014-09)

Customer-facing sales and service advisory role in automotive service industry

• Politely receives customer concerns and inquiries both phone and personal approach
• Accurately gives customers the information and estimates related to their concern
• Closing the sale by explaining all the jobs we have to do, parts that need to provide and the expenses that need to be shouldered
• Giving the GO signal to the parts department on the parts we need to provide
• Releasing job order forms for the operation department
• Monitors all the on-going jobs and always keeps in touch with the customer
• Perform quality check, carefully arrange the billings and do after-sales support
• Giving support to the accounting department by encoding and filing daily sales, accounts receivable, work in-process, and for collection monitoring

Team Leader at XTI Shell Fuel Station (2012-05 – 2013-02)

Leadership role managing fuel station operations, staff, and inventory management

• Lead all team members/staff regarding Shell Global Standards
• Handle training for all staff (cashiers, crew & utility)
• Manage inventories (Cash Deposits, Wetstock, Lubes, Grocery store deliveries, Returns and Sales) on a daily basis
• Summarize weekly and monthly wetstock analysis, fuel purchases, lubes sales, and purchases, grocery sales/returns/stocks
• Monitors/Handles Fleet and In-house clients on their payables and other concerns
• Assuring all necessary reports are done on or before the deadline
• Placing orders, monitoring stocks and maintenance supplies
• Reports to the corporate office daily fuel prices, volumes & competitor prices
• Assures customer satisfaction and safe operating procedures
• Provides solutions on staff, customer and station related concerns
• Protects the staff, station property as well as our customers

Service Technician/Mechanic at West Orient Corporation (2006-05 – 2007-10)

Automotive service and mechanical repair role

• Review and analyze the job order
• Identify the wide range of tools and equipment needed from the job order
• Ensures the job to finish on time as per customers' requests or as per job orders target date and time
• Ensures the quality of the job
• Observes cleanliness of the workplace
• After-sales support for the customers

Service Technician/Mechanic at XoomAutogaz Inc. (2007-10 – 2009-03)

Automotive service and mechanical repair role

Service Technician/Mechanic at Econogas Technologies Inc. (2009-05 – 2009-09)

Automotive service and mechanical repair role

Vocational Diploma in Automotive Mechanic – Lorraine Computer and Technical School (2002 – 2004)

High School – National College of Business and Arts Cubao (1998 – 2001)

High School – Manila Central University (1997 – 1997)

Elementary – Holy Angels Montessori School (1991)