Vanessa Kaye Saan

Highly motivated, dependable, and adaptable Professional with a strong background in customer service, training, and development management. Proven track record in team collaboration, decision-making, and operating efficiently within fast-paced, dynamic corporate environments. Adept at managing client relations and executing operational compliance tasks.

CSR Trainer Intern - Optum Alabang

(2023-07 - 2026-06)

• Utilize strong communication and high-performance in a fast pace environment.
• Monitor trainee progress and deliver constructive feedback to ensure alignment with operational and quality compliance standards.

Customer Service Representative - ePerformax Manila

(2022-02 - 2022-12)

• Managed high-volume customer inquiries, resolving service issues with strong decision-making and cross-functional team collaboration.
• Provided clear, professional verbal and written support to international clients to optimize customer satisfaction.

Fast Food Service Crew - Shawarma Shack Indang

(2021-04 - 2021-12)

• Maintained inventory accuracy and assisted with routine internal auditing of supplies and daily cash registers.

Fast Food Service Crew - Jollibee Indang

(2019-08 - 2020-09)

• Handled customer feedback efficiently, utilizing problem-solving skills to resolve complaints on the spot.

Fast Food Service Crew - Jollibee Trece Bayan

(2017-06 - 2018-10)

• Provided dependable front-line service, adapting quickly to fluctuating peak hours in a fast-paced team environment.

Bachelor of Science in Development Management - Training Program Management - Indang, Cavite (2018 - 2023)

Accounting Business Management (ABM Senior High School Diploma) - AMA Computer College Cavite — Dasmarinas, Cavite (2016 - 2018)