CSR Supervisor & Healthcare Trainer
Send a job offer directly to this candidate
Experienced in leading teams to deliver quality customer service, combining process expertise with an empathetic approach. Skilled in coaching and feedback to ensure customer satisfaction and continuous improvement. Certified trainer and Operations support Specialist with strong healthcare account management experience.
Recognized with the Ibex VIP Award (2025) and Top Advocate Award (2024) for excellence in training and customer service. Passionate about fostering collaboration and driving both people and business success.
Escalation Team - Ibex Global Solutions
(2025-12 - 2026-04)
Managed escalated calls and ensuring customer advocacy and driving organizational learning. Skilled in coaching and supporting CSR by providing tailored resolution strategies, reinforcing compliance standards, and empowering teams to deliver accurate and empathetic service.
Trainer - Ibex Global Solutions
(2024-08 - 2025-12)
Experienced in leading teams to deliver quality customer service, combining process expertise with an empathetic approach. Skilled in coaching and feedback to ensure customer satisfaction and continuous improvement.
Customer Service Representative (inbound/Outbound) - Ibex Global Solutions
(2023-03 - 2024-07)
Delivered empathetic and professional support to healthcare members by managing inbound calls and resolving diverse concerns. Assisted with account inquiries, benefits verification, and service navigation while handling medical and prescription claims, premium billings, and prior authorization requests. Ensured customer satisfaction through clear communication, compassionate problem-solving, and accurate guidance across complex healthcare processes.
Receptionist - Du Ek Sam Inc.
(2016-02 - 2023-02)
Sales customer service receptionist.
Management Trainee - Alturas Group
(2015-07 - 2016-02)
Handled customer service representatives.
Bachelor of Science - Entrepreneurship - Bohol Island State University (2011 - 2015)
