Store Manager at Suyen Corporation (2024-11 – Present)
- Supervise daily store operations, ensuring opening and closing procedures are executed flawlessly.
- Drive the team to meet and exceed daily, weekly, and monthly sales targets and Key Performance Indicators (KPIs).
- Monitor stock levels, coordinate inventory replenishment, and oversee regular stock-taking/audits to minimize shrinkage.
- Ensure the sales floor adheres strictly to Suyen Corporation's premium visual merchandising guidelines and cleanliness standards.
- Oversee and ensure proper collection of payment, bag in merchandise and gift wrapping when necessary.
- Lead, motivate, and coach store associates to deliver exceptional, customer-first service.
- Manage staff scheduling, performance evaluations, and identifying training needs.
- Foster a positive, collaborative, and high-energy work environment that reflects our brand culture.
- Handle conflict resolution and floor-level staff concerns professionally.
- Act as a role model on the sales floor by engaging customers warmly and handling inquiries or complaints with tact and efficiency.
- Ensure customer loyalty programs (e.g., Bench Lifestyle Card) are actively promoted by the team.
- Maintain a deep knowledge of current collections, promos, and trends to guide both the team and customers.
- Probe customer/s on their merchandise needs.
- Highlights the benefits and features of the merchandise.
- Perform upscale and cross selling techniques in the work area.
- Make appropriate suggestions and product recommendations as requested by the client.
- Execute new product launch and promotion.
Store Supervisor at Blues Brothers Incorporated (2019-08 – 2024-05)
Responsible for monitoring and ensuring the smooth, orderly and proper flow of operations in the outlet, specifically in the areas of customer service, inventory and stocks keeping, visual merchandising, branch administration, managing the store employees, preventing inventory losses in other areas pertaining to the store.
Store Manager at R2 Group of Exclusive Brands (2017-11 – 2019-05)
- Focus on customer relations.
- Effectively handle and resolve customer complaints.
- Work with Area Sales and Operations Manager(s) to achieve monthly sales target and performance metrics.
- Safekeeping of cash sales.
- Establishes clean and challenging sales objective by conducting daily huddle.
- Oversees local store marketing (LSM) activities as designated by the Head of Marketing.
- Ensures that all in-mall and in-store marketing collaterals should be displayed at the appropriate locations and monitored as to expiration of display.
- Communicate information about new products, services and company promotions, training his team to offer the same to the clients.
- Performs coaching and mentoring sessions with team members to achieve performance standards.
- Manage training schedule of team members to ensure they undergo required corporate training.
- Promote culture of discipline in the store.
- Maintain salon organization and sanitation, inventory control, security and asset protection.
Cashier/Shift Leader at Alfametro Marketing, Inc. (2017-01 – 2017-11)
- Delivered excellent service to ensure high levels of customer satisfaction.
- Ensured store compliance with health and safety regulations.
- Developed and arrange promotional material and in-store displays.
- Conduct and monitor store inventory according to set procedures and guidelines.
- Created shift schedules for team members.
- Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during each shift.
- Participate in weekly management meetings to discuss goals, progress, and any issues in need of resolution.
- Follows set guidelines on receiving and storing products.
- Perform cashiering activity – ensuring accuracy in all transactions.
