Velorie Israel

Experienced Virtual Assistant with 5+ years of remote legal and corporate support experience. Specialized in Personal Injury (PIP) demand preparation, medical records and billing review, compliance auditing, document control, and workflow management. Highly skilled in handling confidential information, managing high-volume workloads, and delivering accurate outputs under strict deadlines.

Known for strong organization, process improvement capability, and independent performance in fully remote US-based environments.

Independent Contractor – Process Control & Corporate Services - AisecHive Inc.

(2022-07)

Improved documentation accuracy and reduced workflow delays through structured quality control systems.

• Conduct workflow audits to ensure CRM accuracy and deadline compliance.
• Review incorporation and company takeover documents prior to client execution.
• Perform Customer Due Diligence (CDD) quality control checks.
• Maintain process maps and standardized operating procedures.
• Manage high-volume email communication and follow-ups.
• Assist in Employment Pass and PR application documentation (Singapore).
• Support onboarding and internal training for process compliance.

Independent Contractor – Personal Injury Demand Specialist - The Ward Law Group

(2023-07 - 2024-10)

Improved turnaround time through structured case tracking and documentation workflows.

• Prepared and organized personal injury demand packages for attorney review.
• Collected, reviewed, and summarized medical records and billing statements.
• Coordinated with medical providers for record retrieval and documentation.
• Additional demand writing.
• Managed multiple cases under strict deadlines.
• Assisted in onboarding and training new virtual assistants.
• Developed SOPs for demand team processes.

Virtual Assistant – Personal Injury Demand Specialist - Outsource Access | Client: The Ward Law Group

(2019-12 - 2022-07)

• Prepared personal injury demand packages and case documentation.
• Summarized medical records and billing statements.
• Coordinated with providers for record requests and follow-ups.
• Managed multiple case files with strict deadlines.
• Supported onboarding and training of new team members.
• Maintained and updated SOP documentation.

Sales Assistant - ABS-CBN Corporation

(2016-01 - 2017-08)

• Processed telecast orders and verified rate accuracy.
• Ensured billing and advertisement airing compliance.
• Prepared performance and reporting documentation.

Graduate Certificate - Teaching (Secondary Education) - Southern Philippines College

Bachelor of Science - Hospitality / Tourism / Hotel Management - Lourdes College