Veti Saputri

I have been a content moderator for over 3 years for a global Indonesian e-commerce company. During my time as a content moderator, I have consistently delivered high performance by achieving KPIs with 95-100% accuracy with strict guidelines.

Experienced Content

Moderator and Customer Service professional with a strong background in reviewing online content, enforcing community guidelines, and providing responsive support to users. Skilled in communication, problem-solving, and maintaining quality standards in fast-paced environments. Highly motivated to pursue international opportunities where I can contribute my experience in roles aligned with trust & safety and customer support while growing within a global and multicultural team.

Content Moderator at Trans-Cosmos Indonesia (2023-08 – Present)

• Reviewed and moderated user-generated content to ensure compliance with platform policies and community guidelines.
• Identified and removed inappropriate, offensive, or harmful content including spam, hate speech, and explicit material.
• Applied moderation guidelines consistently to maintain a safe and positive online environment.
• Conducted daily content audits to maintain platform integrity and standards.
• Collaborated with internal teams to improve moderation processes and policy implementation.
• Maintained accurate records of moderation decisions and actions taken.
• Stayed updated with evolving platform policies, safety standards, and moderation tools.
• Managed high volumes of content while maintaining accuracy and efficiency under strict time targets.
• Demonstrated strong attention to detail and decision-making in identifying policy violations.

Seller Partner Service at Trans-Cosmos Indonesia (2026-02 – 2026-05)

• Handled 80–100 tickets per day related to seller inquiries and complaints regarding seller issues.
• Provided prompt and accurate solutions in accordance with SOP and SLA for issues such as shipment delays, lost packages, and returned items, withdraw, violation points, etc.
• Coordinated with internal teams (logistics, warehouse, and operations) to ensure case resolution within SLA and maintain seller satisfaction.
• Monitored and tracked shipment status through the tracking system.
• Assisted sellers with compensation claim processes related to shipping issues.
• Educated sellers on shipping procedures, system usage, and logistics policies.
• Maintained service performance in line with KPI targets (response time, resolution time, and customer satisfaction).

Customer Service Representative at Mitracomm Ekasarana (2023-03 – 2023-05)

• Handled inbound customer inquiries related to flight, hotel, and travel bookings.
• Assisted customers with reservation processes including booking, rescheduling, cancellations, and refund requests.
• Provided accurate information about travel products, pricing, promotions, and company policies.
• Resolved customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Coordinated with airlines, hotels, and other travel partners to resolve booking issues.
• Recorded and documented all customer interactions in the CRM system.
• Ensured compliance with company service standards, response time, and quality assurance metrics.
• Offered alternative travel options and recommendations based on customer needs.

Bachelor in English Literature – Trunojoyo University