Vinalyn Hora

Determined and motivated aspiring hospitality professional with 5-star resort training and public sector administrative experience, seeking opportunities to develop strong customer service, communication, and operational skills. Eager to leverage strong front-of-house operations, guest relations, and multilingual abilities (English, Mandarin, Spanish) to deliver exceptional guest experiences and to grow in the hospitality industry.

On-the-Job Trainee (Food & Beverage, Recreation, & Housekeeping Departments) - The Bellevue Resort Panglao, Bohol - Panglao, Bohol

(2026-01 - 2026-04)

Gained hands-on, high volume operations experience during a 3.5-month rotation at a premium 5-star resort.

• Welcomed guests warmly, took detailed food and beverage orders, and answered menu questions professionally.
• Operated the Point of Sale (POS) system to input guest orders accurately and manage the billing process.
• Worked actively as a dining waitress and beverage runner, ensuring quick, seamless, and high-quality table service.
• Handled the billing out process for guests, managing cash and card transactions efficiently while maintaining exact financial accuracy.
• Managed spa and activity bookings, handling guest reservations and scheduling smoothly to prevent double-bookings.
• Answered face-to-face and phone inquiries regarding resort amenities, activities, and spa packages professionally.
• Handled final billing processes for spa guests, ensuring accurate payment collection and tracking.
• Performed high-standard room cleaning and sanitation for check-out rooms, ensuring swift turnaround times.
• Restocked room amenities, replaced linens, and inspected room setups to meet strict 5-star luxury standards.
• Managed and restocked in-room mini-bars and the hotel's mini-store, ensuring items were beautifully displayed.
• Conducted regular inventory counts and tracked stock levels to prevent shortages of retail and amenity supplies.
• Assisted in the laundry area with linen sorting, quality check, and coordinating a steady supply for the floors.

Data Entry Operator (Special Program for Employment of Students – SPES) - Panglao Tourism Office - Panglao, Bohol

(2024-06 - 2024-08)

• Accurately inputted, updated, and organized tourism data and visitor statistics into the office database.
• Maintained a professional office environment, helping manage public inquiries regarding local tourism protocols

Office Assistant (Special Program for Employment of Students – SPES) - Panglao Municipal Department of Social Welfare - Panglao, Bohol

(2023-06 - 2023-08)

• Provided essential administrative support, including filing, sorting documents, photocopying, and organizing records.
• Welcomed visitors politely, directed them to the correct office personnel, and assisted with public inquiries

Bachelor of Science - Hospitality Management - Bohol Island State University –Main Campus, CPG North Avenue Tagbilaran City (2026-06)