Vince Cristobal

Quality Assurance Specialist with nearly seven years of experience in freight forwarding, logistics documentation, import and export operations, and process improvement. Experienced in quality auditing, SOP compliance, KPI monitoring, documentation management, and CargoWise One System.

Certified Lean Six Sigma Green

Belt with a strong focus on operational accuracy, service quality, and continuous process improvement.

Quality Specialist - Offshore Business Processing Inc.

(2023-11)

• Perform quality audits on freight forwarding documentation to ensure compliance with client SOPs and KPIs.
• Review and improve Standard Operating Procedures to maintain process accuracy and operational consistency.
• Conduct calibration sessions with Team Leaders to standardize quality evaluations.
• Prepare monthly quality reports and analyze performance trends.
• Identify process gaps and recommend improvements to reduce errors and improve service quality.

Data Entry Specialist – Import and Export Documentation - Offshore Business Processing Inc.

(2021-06 - 2023-11)

• Managed import and export documentation with a strong focus on accuracy and compliance using CargoWise One.
• Managed BJob and SJob registrations in CargoWise One, ensuring accurate creation, maintenance, and processing of shipment/job records in accordance with operational requirements.
• Tracked and traced shipments from origin to destination, ensuring timely delivery and accurate shipment status updates.
• Maintained high data accuracy while consistently meeting productivity and client KPIs.
• Participated in client meetings and supported issue resolution.
• Prepared operational reports for management and clients.
• Researched shipment documentation to resolve discrepancies efficiently.
• Reviewed and counterchecked documents for revisions and changes.

Customs Declarant - Max Global Trans Inc. - Parañaque City

(2021-01 - 2021-06)

• Counterchecked shipping and customs documents for revisions and required changes.
• Filed import permits before the arrival date of shipments.
• Processed and lodged customs entries.
• Submitted required documents to PEZA and the Bureau of Customs.
• Coordinated with consignee customer service teams.
• Provided shipment status reports to customers.
• Verified and monitored shipment arrival details and schedules.
• Computed applicable customs duties and taxes for import shipments.
• Performed tariff classification of imported goods.
• Prepared, compiled, and reviewed import and export documents for accuracy and completeness.

Virtual Documentation Coordinator - Orient Overseas Container Line (OOCL) - Pasay City

(2019-06 - 2021-01)

• Processed Bills of Lading and shipping instructions for multiple regional offices.
• Maintained documentation accuracy and compliance.
• Supported process standardization and automation initiatives.
• Identified opportunities for automation and improved shipping data capture processes.
• Helped standardize and simplify processes using shared guidelines across regional offices.
• Provided feedback regarding system functionality and performance for continuous improvement.

Intern - Yusen Logistics Philippines Inc. - Parañaque City

(2019-03 - 2019-06)

• Verified and monitored shipment arrival details and schedules.
• Computed applicable customs duties and taxes for import shipments.
• Performed tariff classification of imported goods.
• Prepared, compiled, and reviewed import and export documents for accuracy and completeness.

Bachelor of Science - Customs Administration - Philippine Merchant Marine School (2015 - 2019)