Vince Edward Jimenez

IT professional with experience in IT support, technical troubleshooting, system administration assistance, data management, and customer service. Skilled in hardware and software support, record management, documentation, and administrative coordination. Strong analytical and problem-solving abilities with a commitment to operational efficiency, technical support excellence, and continuous professional development.

ADMINISTRATIVE AIDE V at City Government of Valenzuela (2021-05 – Present)

• Providing technical support to the city's health centers, including basic troubleshooting and computer hardware maintenance.
• Installs, configures, and maintains computer hardware and software based on operational requirements and user needs.

ADMINISTRATIVE AIDE IV at City Government of Valenzuela (2021-05 – 2024-12)

• Managed patient information and consultation records using the Department of Health's iClinicSys and PhilHealth's eKONSULTA systems across various health centers.
• Supported the City Epidemiology and Surveillance Unit (VCESU) during COVID-19 response operations by encoding and organizing patient records, including swab test, antigen test, and laboratory result documentation, through the Department of Health's Tanod Kontra Covid (TKC) platform.
• Assisted in the Valenzuela City Vaccination Rollout (VCVax) by performing administrative and data management tasks, including uploading vaccination line lists via VAS Line List, submitting vaccination data through VORS, and handling vaccination record inquiries through VaxCertPH.
• Delivered on-site technical support and troubleshooting assistance at vaccination centers to ensure smooth system and operational functionality.

TECHNICAL SUPPORT INTERN at Department of Information and Communications Technology-Valenzuela Campus (2018-06 – 2019-03)

BS INFORMATION TECHNOLOGY in Information Technology – Pamantasan ng Lungsod ng Valenzuela (2019)

SECONDARY – Valenzuela National High School (2013)

PRIMARY – Marulas Elementary School (2009)