Vince Gerard Marcelo
Store Personnel (Sales / Technical / Inventory)
Hire this person
Send a job offer directly to this candidate
About
Assisted customers with product selection, sales concern and technical concerns Diagnosed and resolved hardware-related issues for customers Managed inventory tracking and stock organization
Experience
Store Personnel (Sales / Technical / Inventory) - PC Express
(2025-09 - 2026-01)
- Assisted customers with product selection, sales concern and technical concerns
- Diagnosed and resolved hardware-related issues for customers
- Managed inventory tracking and stock organization
- Gained intermediate level of experience and knowledge of Desktop and Laptop that meets customer satisfaction in terms of troubleshooting, assembly and maintenance.
Chat & Email Support Representative (Lazada Account) - Datamatics Global Services / Neusoft Cloud Technology Co. Ltd.
(2024-05 - 2025-05)
- Delivered customer support via chat and email, resolving product and order issues
- Recognized as Top Performer (October–December 2024) Achieved 97.64% 5-star TSAT rating (October 2024)
- Maintained high-quality service and fast response times
Customer Service Representative (Target.com) - ResultsCX
(2022-09 - 2022-12)
- Handled customer concerns via phone support
- Maintained excellent quality assurance scores
CCTV Administrator - Barangay San Isidro Hall, Taytay Rizal
(2021-05 - 2022-08)
- Monitored CCTV systems for security operations
- Performed troubleshooting and maintenance of surveillance equipment
IT Assistant - JOVG Electrical, CCTV & Security Solutions
(2016 - 2024)
- Assisted in preparing client documentation, contracts, and quotations for CCTV
- Provided technical support including CCTV installation, configuration, troubleshooting, and maintenance
- Managed data encoding, client records, and daily administrative tasks for the family-owned business
IT Technical Support Intern - Concentrix IT Asset Depot
(2026-01 - 2026-04)
- Provided IT Helpdesk Support including PC deployment, reimaging, cloning, software installation, troubleshooting, hardware update and maintenance
- Performed workstation setup and system configuration for end-users before deployment and releasing of assets.
- Responsible for joining newly deployed desktop computers to the designated Active Directory domain, configuring user access, and ensuring proper network connectivity and organizational policy application.
Education
Bachelor of Science - Information Technology - ICCT Colleges, Cainta Rizal (2026)
