CLIENT SERVICE ASSOCIATE (TECH SUPPORT)/ SUPPORT AMBASSADOR - INTERNATIONAL ACCOUNT - TDCX (PH)
(2023-08 - 2024-02)
- Provided strategic client support by managing and optimizing social media advertising accounts, ensuring effective campaign performance and measurable business growth.
CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT - INTERNATIONAL ACCOUNT. FINANCIAL ACCOUNT (DIY) - CONDUENT MANILA
(2022-12 - 2023-06)
- Helped customers identify and understand possible solutions to their technical and account-related concerns
- Resolved technical issues related to filing taxes, ensuring accurate guidance based on provided information
- Explained step-by-step troubleshooting processes in a clear and customer-friendly manner
- Supported customers in navigating tax filing tools and features to complete required tasks
- Clarified customer questions about system errors or issues encountered during the tax filing process
- Maintained a professional, patient, and empathetic tone while guiding customers through complex tax-related procedures
MARKET RESEARCH INTERVIEWER - INTERNATIONAL ACCOUNT. U.S. PRESIDENTIAL ELECTION - SSI PHILIPPINES INC.
(2022-02 - 2022-06)
- Gathered data from respondents on demographics, needs, preferences, and opinions relevant to the U.S. Presidential Election
- Conducted interviews and focus groups to collect qualitative insights on political attitudes and voting intentions
- Administered market analysis surveys, public opinion polls, and questionnaires to capture structured respondent data
- Performed literature reviews to understand context, trends, and prior findings in political and market research
- Recorded, organized, and validated collected data to support accurate analysis and reporting for international research needs
CUSTOMER SERVICE REPRESENTATIVE - INTERNATIONAL ACCOUNT. SKT ACCOUNT (ORDER TAKING) - QUALFON MANILA PHILIPPINES
(2021-11 - 2022-02)
- Handle high-volume inbound calls for international order placement and product inquiries with accuracy and professionalism
- Provide real-time product information, stock availability, and alternative recommendations when items are unavailable
- Document every customer interaction and order update using standardized call notes and disposition codes
- Participate in coaching sessions, calibration, and product training to stay updated on SKT account processes
SALES EXPERT - INTERNATIONAL ACCOUNT. T-MOBILE TELE-SALES ACCOUNT - ALORICA CENTRIS
(2021-02 - 2021-10)
- Helped customers identify needs and discover appropriate product and service solutions
- Emphasized key product features and benefits to demonstrate how they resolve customer issues
- Answered customer questions clearly and accurately to build understanding and trust
- Presented, promoted and sold products and services using persuasive, customer-focused arguments
- Engaged with existing and prospective customers to recommend suitable offers and close sales
MARKET RESEARCH INTERVIEWER - INTERNATIONAL ACCOUNT. U.S. PRESIDENTIAL ELECTION - SSI PHILIPPINES INC.
(2020-09 - 2020-11)
- Gathered data from respondents on demographics, needs, preferences, and opinions relevant to the U.S. Presidential Election
- Conducted interviews and focus groups to collect qualitative insights on political attitudes and voting intentions
- Administered market analysis surveys, public opinion polls, and questionnaires to capture structured respondent data
- Performed literature reviews to understand context, trends, and prior findings in political and market research
- Recorded, organized, and validated collected data to support accurate analysis and reporting for international research needs
