Maria Wendy Clavio

Dynamic and results-driven professional with extensive experience in all pharmacy related works, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and improving customer satisfaction.

Assistant Branch Manager Registered Pharmacist - Mercury Drug Corporation - Manila, Philippines

(2011-05 - 2026-06)

• Prepare all necessary requirements needed and ensure company's safety and compliance in FDA rules and regulations.
• Assisted in daily operations to ensure smooth workflow and efficiency
• Supported team in executing projects, adapting quickly to changing priorities
• Coordinated schedules and resources to enhance productivity across departments
• Developed reports on operational performance, contributing to strategic planning discussions
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Led team in daily operations, ensuring adherence to company policies and procedures.
• Managed scheduling and staffing to meet business needs while optimizing labor costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Owner - Registered Pharmacist - Amelia Baniqued ALFA Drugstore - Malolos Bulacan, Philippines

(2009-01 - 2011-04)

• Dispensed medications accurately, ensuring compliance with safety and regulatory standards.
• Guided patients on proper medication usage to ensure comprehension.

Assistant Pharmacist - Santos General Hospital - Malolos, Bulacan, Philippines

(2008-04 - 2009-12)

• Assisted in medication dispensing, ensuring accuracy and compliance with hospital protocols.
• Supported inventory management by tracking stock levels and assisting with replenishment orders.
• Collaborated with pharmacists to provide patient consultations regarding medication usage and side effects.
• Conducted routine quality checks on pharmaceuticals to maintain safety standards and efficacy.

Bachelor of Science - Pharmacy - Manila Central University (2007-04)