Winona Dungog

To obtain employment at the entry level with a company offering personal growth, challenge, responsibility, and to secure a very challenging position that would give me an opportunity to apply my knowledge, skills and experience.

Senior Medical Billing Specialist - (Payment Posting and Data Entry) - Connext Global Solutions - Nepo Center, 8th Floor Entec 1 Building Don Juan Avenue, corner Teresa Avenue, Angeles City, 2009 Pampanga

(2023-11 - 2025-09)

Payment Posting and Data Entry responsibilities for UVP Dougherty Laser Vision (DLV)/LBMC

• Posted insurance payments from EFTs, checks, and credit cards to patient accounts; reassigned balances to patient responsibility (deductible, co-pay, co-insurance) and applied contractual adjustments.
• Retrieved and uploaded Explanation of Benefits (EOBs) from various insurance portals to ensure accurate posting of insurance payments.
• Monitored daily deposits by generating financial reports, reconciling insurance payment postings, and maintaining organized batch report records to support accurate account tracking.
• Reviewed and analyzed ledger history in patient accounts to identify discrepancies and confirm accurate billing and payment application.
• Applied unapplied payments from surgical procedures and previous balance settlements to patient accounts, ensuring accurate allocation.
• Verified patient insurance eligibility to confirm active coverage and plan type (HMO/PPO) for accurate billing.
• Knowledgeable in calculating patient out-of-pocket (OOP) costs.
• Rebilled denied claims through Compulink to ensure accurate reimbursement.
• Created RCM notes on denied claims for submission to the claims follow-up team.
• Collaborated with various departments through chat and email to investigate and resolve billing issues.
• Handled inbound patient calls regarding billing and account inquiries.
• Proficient in electronic health record management using Nextech EHR system.
• Charge entry and charge posting ready to be billed
• Entered patient's demographic information
• Proficient in electronic health record management using Azaleah EHR system.
• Claims resubmission
• Claims Follow up

Patient Pay Representative – (Billing) - Healthscope Systems Solutions Inc. - 2F Marquee Mall Angeles City Pampanga

(2020-06 - 2023-10)

• Assisted patients with DME billing inquiries through inbound calls, clearly explaining billing procedures and charges.
• Referred accounts to the designated department for rebilling and further claim processing.
• Collected and processed patient payments via check, debit, and credit card.
• Assisted patients with setting up Autopay for billing convenience.
• Updated patient accounts after payment processing and resolved billing inquiries.
• Promoted paperless billing options to patients, highlighting convenience and time savings.
• Contacted patients regarding declined autopay and payment plan transactions.
• Reviewed invoices and Explanation of Benefits (EOBs) during patient calls to provide real-time assistance.
• Resolved patient billing disputes and issues via phone and email communication.

Senior Collection Agent - RMS Collect Phil. Inc. - 2F/3F SM Clark, Angeles City Pampanga

(2016-07 - 2020-06)

Handled patient collections and financial accounts with special process group responsibilities

• Handled inbound and outbound calls related to patient collections and financial accounts.
• Identified and reached out to customers regarding overdue balances, arranging payment collection and account resolution.
• Collected and processed patient payments via check, debit, and credit card.
• Helped customers resolve past-due balances by presenting payment plan options and account solutions.
• Processed late fee waivers for qualified upon request.
• Reviewed call recordings to identify errors or compliance issues in sensitive cases such as deceased accounts, bankruptcy, fraud and disputes.
• Entered account issues into Qorus to ensure calling restrictions were applied within the specified timeframe.
• Created and submitted work cases in FDR to address special situations.
• Handled customer callback requests by contacting accounts as scheduled.
• Assisted customers facing financial difficulties by setting up manageable payment plans.
• Maintained effective verbal communication with customers while accurately documenting account activities in real time.

Travel Services - Mary Our Help Technical Institute for Women (2013 - 2015)

Mabalacat Community High School (2009 - 2013)