Wynne Bea Bulaon

Project Coordinator with experience supporting telecom service implementations and managing customer orders from submission through service activation. Experienced in coordinating cross-functional teams, scheduling service activities, tracking implementation progress, and maintaining project documentation. Serves as the escalation point of contact for Field Service Operations, while simultaneously coordinating multiple high-priority and critical projects.

Skilled in working across operations, provisioning, engineering, field teams, and vendors to resolve issues, manage competing priorities, and keep projects moving toward completion.

Technical Project Coordinator at Comcast Business (2025-03 – Present)

• Coordinate customer service orders and telecom implementations from submission through activation.
• Serve as the escalation point of contact for Field Service Operations, coordinating with relevant teams to drive resolution of project and service-related issues.
• Manage multiple high-priority and critical projects simultaneously while balancing competing timelines, dependencies, and deliverables.
• Coordinate service activities and installations with internal teams, field technicians, engineering, provisioning teams, and vendors.
• Track implementation tickets, milestones, scheduled dates, and required documentation to maintain project progress.
• Review and verify project documentation and ticket requirements prior to order closure.
• Monitor project status and proactively escalate delays, risks, and issues that may impact delivery timelines.
• Provide status updates and coordinate follow-ups with stakeholders to keep projects moving toward completion.

Senior Analyst – Managed Services Implementation Manager (Verizon Business) at HCLTech (2024-04 – 2025-03)

• Managed enterprise telecom service implementations from order receipt through service activation.
• Served as the main point of contact throughout the implementation lifecycle.
• Coordinated circuit installations, equipment delivery, and scheduling activities with vendors and internal teams.
• Organized project kickoff calls and monitored implementation progress through each project stage.
• Coordinated with engineering and provisioning teams to resolve implementation delays and documentation issues.
• Provided regular project updates to customers and stakeholders and followed up on outstanding actions.
• Escalated risks and issues to the appropriate teams to support project timelines and service delivery.

Senior Customer Service Representative – Order Management (Verizon Business) at Foundever (2023-05 – 2024-04)

• Managed customer service orders and ensured order details were accurate before processing.
• Coordinated with internal teams to resolve order issues and prevent service delays.
• Provided customers with order status updates and tracked requests through completion.
• Maintained documentation and records related to service requests and order activity.
• Assisted customers with inquiries and escalations while coordinating timely resolution.

BS Computer Engineering (Undergraduate) in Computer Engineering – Rizal Technological University (2022 – 2024)

Senior High School – Technical Vocational Track in Computer Systems Servicing (CSS) – Benigno “Ninoy” S. Aquino Senior High School (2020 – 2022)