Yam Aidag

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Representative - Supportsave Solutions - 7th Floor Robinsons Cybergate, Don Mariano St. Corner Don Gil Garcia Street, Fuente Osmeña, Cebu City 6000

(2014-06 - 2016-11)

• Email escalations team on a Retail account
• Non-voice account with the same retail account

Dedicated Representative (Customer service representative on a TelCo account and sales) - Convergys now Concentrix

(2016-11 - 2022-11)

• SME (Subject Matter Expert) for a TelCo and sales account
• Pioneered and joined EADP (Enhanced Agent Development Program) and have a certificate for Yellow Belt Six Sigma
• Team Leader Trainee role for 1 year and 3 months

Team leader - Foundever Cebu

(2023-07 - 2024-08)

Working in a Telco account-specific to fraud service- identifying what is fraud and not by running a thorough investigation using the documents they have submitted and the information they sent through.

Freelance individual contractor - Wheelzy

(2024-08 - 2024-12)

Voice account focusing on sales. We buy cars at the lowest price possible.

Cornelio C. Melgar Elementary School (2000 - 2005)

St. Francis Academy (2005 - 2010)

Bachelor of Secondary Education - English - Consolatrix College of Toledo City (2010 - 2014)