Flora Mae Bucog

Dedicated Customer Service Representative with over 2 years of combined experience in retail and healthcare accounts. Skilled in claims processing, eligibility verification, medication support, and customer service. Recognized for strong communication, empathy, and the ability to resolve issues efficiently while maintaining HIPAA compliance. Seeking to contribute these skills as a Medical Virtual Assistant.

ASSOCIATE CUSTOMER SUPPORT at TECH MAHINDRA (2021-11 – 2022-05)

• Assisted customers with product inquiries and order tracking.
• Resolved customer concerns professionally.
• Maintained high customer satisfaction.
• Met quality and performance metrics.
• Provided excellent customer service.

CUSTOMER SERVICE REPRESENTATIVE (HEALTHCARE) at FOUNDEVER (FORMERLY SYKES) (2022-09 – 2023-05)

• Refilled and processed medication requests.
• Assisted members with medication tracking.
• Maintained HIPAA compliance.
• Provided empathetic customer support.
• Resolved healthcare-related concerns.

CUSTOMER SERVICE REPRESENTATIVE at OPTUM (2023-10 – 2025-03)

• Verified insurance eligibility and benefits.
• Assisted with claims inquiries.
• Resolved complex member concerns.
• Provided accurate healthcare information.
• Strengthened member trust through excellent service.

BACHELOR OF INDUSTRIAL TECHNOLOGY in COMPUTER TECHNOLOGY – Cebu Technological University – Moalboal Campus (2018 – 2022)