Yana Decena

Results-driven professional with strong communication, relationship-building, and problem-solving skills. Experienced in working in fast-paced environments, managing client interactions, and supporting business growth through collaboration and customer-focused service. Adaptable, organized, and goal-oriented with the ability to work effectively under pressure.

Business Development Coordinator at Canon Business Service Centre (2025-01 – 2026-06)

• Assisted in developing and maintaining client relationships to support business growth and customer satisfaction.
• Coordinated with internal teams to ensure smooth communication and efficient project execution.

Customer Service Representative at Continuum Global Solutions (2024-01 – 2025-12)

• Assisted customers with prescription order processing, updates, and inquiries in a timely and professional manner.
• Verified customer information and ensured accuracy of prescription details and records.

Customer Service Representative at FIS Global Solutions (2021-01 – 2023-12)

• Assisted customers with account inquiries, transactions, billing concerns, and other financial-related services.
• Provided accurate information regarding account details, payments, and company policies while maintaining confidentiality.

BSBA in Banking – Our Lady of Fatima University (2022-01 – 2026-12)

Junior - Senior High School – Sto. Niño Catholic School (2017-01 – 2021-12)