Yesha Lazaro

Detail-oriented Bookkeeper and Medical Virtual Assistant with experience in managing financial records, coordinating patient appointments, processing insurance, and maintaining accurate documentation. Proficient in Xero, Epic EMR, and Microsoft and Google Workspace, with strong organizational, communication, and problem-solving skills. Committed to delivering accurate, confidential, and efficient support while adapting quickly to new systems and workflows.

Virtual Assistant - Simple Task

(2021-07 - 2024-01)

• Bookkeeper: Managed financial records for a construction company using Xero, including tracking invoices, expenses, and payments. Organized financial documents and collaborated with the team using Google Workspace to ensure accurate and up-to-date records.
• Medical VA: Proficient as a Medical Virtual Assistant using Epic as EMR/EHR systems for patient records, scheduling, documentation, and administrative support while maintaining HIPAA compliance.

Customer Service Representative - Teleperformance

(2024-02 - 2024-08)

Handling customer inquiries, concerns, and complaints through various communication channels.

Customer Service Representative - Alorica

(2025-03 - 2025-09)

Handling customer inquiries, concerns, and complaints through various communication channels.

Bachelor of Science - Pharmacy - University of Santo Tomas (2023 - 2025)

Senior Highschool - STEM (Science, Technology, Engineering, and Mathematics) - Arellano University - Jose Abad Santos (2021 - 2023)