Ynoriel

AI Automation Developer with 10+ years of experience in financial services, fraud operations, and customer support. Experienced in building AI-powered workflows using n8n, ChatGPT, Claude, APIs, webhooks, Airtable, and CRM platforms. Passionate about designing automations that eliminate repetitive work and improve operational efficiency.

Senior Loan Specialist - Financial Services - Bacolod City, Philippines

(2022-01 - 2025-01)

• Managed loan application reviews, customer verification, documentation, and compliance.
• Applied analytical and problem-solving skills in high-volume operations to ensure accuracy and efficiency.

Fraud Specialist - Financial Services - Bacolod City, Philippines

(2018-01 - 2022-01)

• Investigated suspicious activities and performed identity verification to protect customer accounts.
• Mitigated risks by identifying fraudulent patterns and implementing preventative measures.

Customer Service Representative - Customer Support - Bacolod City, Philippines

(2015-01 - 2018-01)

• Delivered high-quality customer support while consistently meeting quality and productivity goals.
• Resolved complex customer inquiries and improved overall service satisfaction.

Bachelor of Science - Information Technology - Carlos Hilado Memorial State University