Yuan Lorenzo Ramirez

Detail-oriented Information Technology graduate seeking a junior developer or technical role. Demonstrates strong problem-solving skills, hands-on technical support experience, and a genuine passion for software development. Eager to apply adaptability and teamwork in building efficient, scalable solutions.

LTO Medical Tech Support Intern - Terratek Business Consulting and Services - Manila

(2025-04 - 2025-09)

• Diagnosed and resolved hardware and software issues for end-users, minimizing system downtime.
• Maintained clear and professional communication with clients throughout the support lifecycle.
• Authored and maintained technical procedure documentation for recurring issues, reducing resolution time.
• Collaborated cross-functionally to ensure timely closure of support tickets in a fast-paced environment.

Bachelor of Science - Information Technology - PHINMA Saint Jude College (2022 - 2026)

Senior High School - Daraga National High School (2021 - 2022)

High School - Ramon Magsaysay High School (2017 - 2020)