Zanice Brigoli

Highly organized and detail-oriented professional with over 9 years of combined experience in customer service and account supervision. Possesses strong communication, organizational, and multitasking skills, with a commitment to delivering excellent service and achieving company goals. Eager to learn, grow professionally, and contribute to a positive and productive work environment.

Account Supervisor - Infovision Research System Inc. - Cebu

(2025-08 - 2026-08)

Backgroun Check Provider Company

• Direct Communications with Clients
• Accepted clients' BI (Background Check) Endorsements.
• Helped clients with their hiring process for their newly hired.
• Assisted clients with inquiries, concerns, and service requests.
• Delivered completed BI reports accurately and on time.
• Coordinated with internal teams to ensure timely processing of client requests.
• Created Client Monthly billing and monitored collections

Tele Encoder / Tele Verifier - Infovision Research System Inc. - Cebu

(2023-04 - 2025-08)

• Process Background Investigation (BI) endorsements accurately and efficiently.
• Gather and verify information to ensure the accuracy and completeness of reports.
• Identify priority and rush accounts to ensure timely processing and delivery.
• Prepare and submit reports within the required turnaround time.
• Maintain accurate records and monitor the status of assigned cases.

Customer Service Representative - Cebu Cube Ice Corporation - Mandaue Branch

(2017-05 - 2023-02)

• Accepted customer orders through phone calls and text messages.
• Processed customer orders and ensured bookings were scheduled according to the requested delivery date and time.
• Assisted customers with inquiries, concerns, and special requests in a timely and professional manner.
• Monitored order status to ensure customers received their orders as scheduled.

Associate - Associate in Information Technology - Datamex Institute of Computer Technology (2015 - 2017-04)