Zara Zap

Motivated and people-oriented training professional seeking to contribute to a growth-driven organization. Brings years of diverse experience in the BPO industry-from healthcare and finance to travel and retail-and a passion for coaching, development, and customer success.

Trainer II - Concentrix CVG Philippines - Quezon City

(2023-01)

• Trainer II (Apr 2024 - Present)
• Product Ready Trainer I (Nov 2023 - Mar 2024)

Teammate - TaskUs Inc. - Meycauayan, Bulacan

(2020-11 - 2022-12)

• Dispute Intake Analyst
• Financial Stock Representative
• Content Moderator

Customer Care Associate IV - Continuum Global Solutions

(2020-02 - 2020-06)

• Travel support for U.S.-based customers

Associate Operations - WNS Global Services

(2018-10 - 2020-01)

• Travel customer service

Advanced Unit Manager - Avon Cosmetics Inc.

(2018-02 - 2020-12)

• Led sales team and achieved monthly targets

Earlier Career Highlights - Various

• Various roles in customer service, ticketing, sales, food service, and admin support

BS - Psychology - ICCT, Cainta (2012 - 2015)

BS - Tourism - PUP Sta. Mesa (2007 - 2008)

St. Stephen-s High School, Manila