Ziad Alabdullah
ARABIC BILINGUAL | CUSTOMER SERVICE | SALES & ACCOUNT MANAGEMENT
About
Results-driven professional with 10+ years of combined experience in BPO, customer service, sales, retail management, and account leadership across the Philippines and the Middle East.
Native
Arabic speaker with fluent English communication skills. Experienced in voice, chat, and email support; key account management; CRM platforms; sales operations; and team supervision. Recognized for strong performance and customer-focused results.
Experience
Account Manager / Sales Manager — Middle East Market - Pick-Up Media Inc. - Quezon City, Philippines
(2025-04 - 2026-09)
- Managed and developed client accounts across the Middle East market.
- Built relationships with jewelry retailers, manufacturers, and distributors.
- Used CRM and HubSpot for lead management, calls, and email campaigns.
- Supported social media marketing and represented the company at trade exhibitions.
Customer Service Representative - JIFU Travel Members Services - Remote / Philippines
(2022-01 - 2024-12)
- Handled customer inquiries through inbound/outbound calls, live chat, and email.
- Provided Arabic- and English-language support to customers.
- Used Zendesk and CRM systems to resolve issues and support customer satisfaction.
Customer Service Representative - TaskUs Philippines - Imus, Cavite
(2019-12 - 2022-01)
- Managed calls, live chat, and email support in Arabic and English.
- Performed podcast and chat moderation duties.
- Earned monthly Certificates of Excellence and consistently ranked among top performers.
Customer Service Representative - Q Net Travel Membership Company - Makati City
(2018 - 2019)
- Handled inbound/outbound calls, live chat, and email support; resolved customer concerns.
- Communicated in Arabic and English and used Zendesk and CRM tools.
Account Manager — Middle East Market - Paragon International Group - Makati City, Philippines
(2016-01 - 2018-12)
- Managed accounts and supported customers through calls, email, and chat.
- Recognized as a top performer in sales and customer service.
Store Manager / Sales Manager - Al-Hokair Group LLC (DKNY) - Saudi Arabia
(2012 - 2014)
- Supervised 20 employees across sales, customer service, and daily store operations.
- Managed cash handling, inventory, reports, and administrative responsibilities.
- Maintained customer service standards and supported team performance.
Sales Manager - Landmark Group LLC - Dubai, UAE
(2009 - 2011)
- Led retail sales operations and customer service activities.
- Recognized as one of the top sales managers.
Sales & Customer Service Manager - Al Fardan Group LLC - Qatar
(2005 - 2008)
- Managed retail operations, sales, and customer service.
- Supervised staff, handled inventory, and prepared operational reports.
Education
Bachelor of Science - Accounting - Damascus University, Syria (2006 - 2010)
High School Diploma - Alfurat High School (2000 - 2006)
