Ziennah Panibon

Detail-oriented and highly organized administrative professional with experience in customer service, logistics, and office operations. Proven ability to manage administrative tasks, coordinate schedules, handle client communications, and support day-to-day business functions efficiently. Skilled in maintaining accurate records, preparing reports, and ensuring smooth workflow across teams.

Demonstrates strong problem-solving abilities, professionalism, and discretion in handling confidential information. Adept at delivering excellent customer service while supporting organizational goals in fast-paced environments.

Virtual Assistant (Sourcing Specialist) - Agency Advanta

(2026-05 - 2026-06)

• Sourced and identified qualified candidates exclusively through LinkedIn.
• Conducted personalized outreach and follow-up communications with prospective candidates.
• Evaluated LinkedIn profiles to match candidates with hiring requirements.
• Scheduled interviews and coordinated candidate communications.
• Maintained accurate records of candidate interactions and recruitment activities.
• Built and managed talent pipelines to support ongoing hiring needs.
• Assisted candidates throughout the onboarding process and addressed account-related inquiries.

Administrative Assistant - K9 Mania Dog Training (U.S. based)

(2026-03 - 2026-05)

• Managed daily administrative tasks to support smooth office operations
• Answered phone calls, responded to emails, and handled correspondence professionally
• Scheduled appointments and maintained updated calendars
• Prepared reports and documents with a high level of accuracy
• Assisted with data entry, record-keeping, and database management
• Served as a point of contact for clients and internal teams
• Supported basic bookkeeping tasks, including invoicing and contract preparation
• Handled confidential information with discretion
• Provided general administrative support to management and staff as needed.

Customer Service Representative – Logistics - IBEX Gelobal Solutions

(2025-09 - 2025-12)

• Responds promptly to customer inquiries regarding shipment status, delivery schedules, and service-related concerns.
• Verified shipment information and provided accurate tracking updates using internal logistics systems.
• Coordinated with cross-functional teams to resolve delivery issues and ensure timely service completion.
• Documented customer interactions, shipment updates, and resolutions in accordance with company standards.
• Maintained a high level of professionalism, confidentiality, and service quality in all customer engagements.

Customer Service Representative — Comcast - VXI Global Holdings BV Centrale

(2024-11 - 2025-01)

• Delivered customer service and technical support via phone, resolving issues efficiently and maintaining customer satisfaction.
• Assisted in sales support, handling product inquiries, quotations, and order processing.
• Guided customers through troubleshooting steps to ensure a smooth and positive experience.
• Documented technical issues and resolutions for team reference and knowledge base.

Intern – Digital Marketing, Reservations & Ticketing - Chrisma Travel and Tours

(2024-03 - 2024-06)

• Supported digital marketing initiatives through social media content creation and Canva design materials
• Assisted in processing reservations, preparing travel quotations, and organizing client records.
• Helped manage ticketing services and responded to customer inquiries professionally.
• Gained hands-on experience in customer service, scheduling, and administrative support.

Bachelor of Science - Tourism Management - University of Mindanao Tagum College (2024)