Paola Merced

Dynamic and dedicated Virtual Assistant/Customer Support with over 9 years of experience providing exceptional administrative and customer service support. Proficient in communication, customer relations, and adept at multitasking. Skilled in Microsoft Office, Google Suite, and various CRM platforms.

Possess a proactive attitude, problem-solving abilities, and a strong initiative. Experienced in SEO, billing, and customer retention. Committed to delivering high-quality support and eager to contribute to a remote team environment.

My past accomplishments include active involvement in student organizations and sponsorship committees, demonstrating strong organizational and leadership skills. I am now seeking new opportunities to further develop my skills and contribute to a supportive and dynamic virtual work environment.

Recruitment and Sourcing Specialist at Quantrics Enterprises Inc. (2026-05 – 2026-09)

• Screened, assessed, and interviewed applicants to identify qualified candidates with strong potential to contribute to the company.
• Evaluated candidates' skills, experience, and strengths to match them with suitable roles and opportunities that supported their potential.
• Used targeted interview questions to encourage honest, insightful responses and make objective hiring recommendations.
• Developed a fair and open-minded approach to candidate assessment, looking beyond first impressions to recognize individual capabilities.

Customer/Sales Representative at Quantrics Enterprises Inc. (2025-06 – 2026-10)

• Efficiently resolved customer inquiries, ensuring high satisfaction and timely solutions.
• Applied strong communication and problem-solving skills to address client needs.
• Executed administrative tasks accurately, supporting seamless team operations.

Virtual Assistant/Customer Support at Web Eye Care (2022-02 – 2024-02)

As a Virtual Assistant/Customer Support at Web Eye Care, I provided comprehensive administrative and customer support services. I effectively managed customer inquiries, resolved issues, and ensured overall customer satisfaction. Additionally, I utilized my strong communication and problem-solving skills to address customer needs and provide timely solutions. My role also involved handling administrative tasks with precision, contributing to the smooth operation of the team.

• Managed customer inquiries and resolved issues to ensure overall customer satisfaction.
• Utilized strong communication and problem-solving skills to address customer needs.
• Contributed to the smooth operation of the team.

Owner's Assistant at OGM Enterprises (Family Owned) (2017-05 – 2022-01)

• Managed the company’s social media accounts, resulting in increase in followers
• Managed customer relationships and provided exceptional customer service, resulting in better customer retention rate

Multimedia Arts – Informatics International College - Cainta (2004-11 – 2007-10)

High School – Assumption Antipolo (1992-06 – 2003-03)