Abbas Khan

Detail-oriented and analytical professional with experience in monitoring, data collection, reporting, documentation, beneficiary support, and field-based humanitarian activities. Experienced with UNHCR-related verification exercises using Kobo Toolbox, maintaining accurate records, preparing daily and weekly reports, and supporting data management and administrative coordination. Strong working knowledge of MS Excel, MS Office, data analysis, documentation, and IT systems.

Helpline Assistant at Society for Human Rights & Prisoners Aid (SHARP) (2025-03 – 2026-07)

• Handled protection-related helpline calls from refugees and asylum seekers and provided accurate information, guidance, and referrals.
• Maintained detailed and confidential records of calls, cases, and follow-up actions.
• Prepared daily and weekly reports for the Advice & Legal Aid team.
• Participated in the UNHCR Rapid Verification Exercise using Kobo Toolbox for data collection and verification.
• Supported data management and maintained accurate digital records for protection-related activities.
• Coordinated follow-ups with relevant teams regarding beneficiary cases and referrals.
• Supported awareness and legal aid activities through documentation and administrative coordination.
• Prepared attendance sheets and maintained program-related documentation.
• Provided basic IT troubleshooting and technical support to staff.

IT Assistant at Society for Human Rights & Prisoners Aid (SHARP) (2024-09 – 2025-02)

• Provided hardware, software, networking, and general IT troubleshooting support.
• Supported daily office operations and staff with computer-related technical issues.
• Assisted the Admin & Finance department with reporting and documentation.
• Maintained digital records and supported data-related administrative tasks.
• Performed daily system backups and supported data security and record maintenance.
• Managed daily Outlook/email-related tasks and office communication.

SST (IT) at Elementary & Secondary Education Department, Khyber Pakhtunkhwa (2022-03 – 2024-03)

• Delivered IT education and practical computer training to secondary-level students.
• Managed computer laboratory operations and system maintenance.
• Supported academic reporting and administrative coordination.
• Maintained computer systems and assisted with hardware and software troubleshooting.
• Supported documentation and routine administrative activities.
• Provided training on IT-related technologies and their practical applications.

Admin / Computer Operator at SIHT (2020-03 – 2021-05)

• Performed administrative and financial record-keeping activities.
• Managed bookkeeping, documentation, and data entry.
• Provided office IT support and maintained computer-related records.
• Assisted Admin & Finance with reporting and documentation.
• Supported daily office operations and administrative coordination.

Bachelor of Science (BS) in Computer Science – Bacha Khan University, Charsadda (2021)

Intermediate in Pre-Engineering – Board of Intermediate & Secondary Education, Peshawar (2017)

Matriculation in Science – Board of Intermediate & Secondary Education, Peshawar (2015)