Imran Mughal

Experienced IT, Operations, and Support professional with over 15 years of international experience across Pakistan and the United Kingdom. Strong background in IT support and network administration, project coordination, operations management, reporting, and customer service. Proven track record leading teams, managing multi-site project timelines, and resolving technical and operational issues in fast-paced environments.

IT & Operations Manager - Pride Constructions - Karachi, Pakistan

(2017-02)

Government Contractor

• Oversee day-to-day IT operations, software, hardware, and reporting systems across multiple project sites.
• Coordinate project timelines, workforce planning, and on-site support activities.
• Conduct weekly meetings with supervisors regarding labour requirements, staffing, attendance, and project progress.
• Maintain records for project documentation, reporting, and operational activities.
• Monitor project schedules and ensure operational continuity across multiple sites.

Self-Employed Consultant - MI Consultant & Travel Express U.K - Karachi, Pakistan

(2011-01 - 2016-12)

• Provided consultancy for UK and USA visit visas and student visas.
• Managed customer inquiries and handled inbound calls from UK-based clients.
• Coordinated Hajj, Umrah, and other pilgrimage-related travel services.
• Maintained client records, files, and communication processes.

Assistant IT Manager - Zamurrad Accountants Ltd - London, United Kingdom

(2007-08 - 2009-11)

• Assisted in managing internal IT systems, reporting, and network support.
• Resolved hardware, software, and connectivity issues.
• Supported communication between departments and ensured smooth information flow.
• Helped improve standard operating procedures and reporting practices.
• Assisted management with documentation and administrative support.

Sales Consultant – Retail Operations - NEXT Plc - London, United Kingdom

(2003-10 - 2007-02)

• Supported retail operations, customer service, warehouse coordination, and cash handling.
• Supervised new staff during busy sales periods.
• Managed product displays and customer-facing operations.
• Resolved customer queries in person and over the phone.

Founder & Network Engineer - Millennium Generation (MGen) - Karachi, Pakistan

(2001-01 - 2003-08)

Internet Service Provider (ISP)

• Designed, installed, and maintained a 30-node Ethernet LAN, providing reliable internet connectivity for residential and business clients.
• Configured and administered a Windows-based internet gateway server using WinRoute with NAT (Network Address Translation) for secure internet sharing.
• Configured TCP/IP networking, IP addressing, network printers, and shared resources across the LAN.
• Monitored network performance, diagnosed connectivity issues, and optimized LAN stability and internet availability.

MS - Broadband & High Speed Data Communications - University of Westminster (2004-09 - 2006-06)

BS - Computer Science - University of Karachi (1998-09 - 2001-06)