Abdul Bari

Law graduate with professional experience in customer support and client communication, including handling inbound calls and emails for Amazon UK and US customers at IBEX Limited. Strong communication, problem-solving, customer handling, and conflict-resolution skills, with the ability to understand customer concerns and provide suitable solutions. Experienced in working in fast-paced environments while maintaining service quality, productivity, and customer satisfaction.

My professional goal is to join an English call support role where I can further improve my English communication skills, gain more experience, and provide excellent customer service. A responsible, adaptable, and detail-oriented professional with a strong willingness to learn and grow.

Customer Support Associate at IBEX Limited (Present)

Customer Support Associate | IBEX Limited

• Handled inbound calls and emails from Amazon UK and US customers regarding their queries and concerns.
• Assisted customers with orders, deliveries, returns, refunds, payments, and account-related issues.
• Provided accurate and timely solutions while maintaining a high level of customer satisfaction.
• Followed Amazon's customer service policies, procedures, and verification guidelines.
• Managed customer complaints professionally and worked to resolve issues at the first point of contact.
• Documented customer interactions, issues, and resolutions accurately in the system.
• Escalated complex cases to the relevant department when required.
• Maintained professional communication and demonstrated strong problem-solving and active listening skills.
• Managed multiple customer interactions in a fast-paced environment while meeting KPIs, quality standards, and productivity targets.

LLB Hons in Law – University of Okara

FSc Pre-Medical in Pre-Medical – Board of Intermediate and Secondary Education, Lahore