Abdul Ghaffar

Results-driven Operations Manager with 12+ years of comprehensive experience in managing multi-outlet restaurants and Food & Beverage operations in housing projects and high-footfall environments. Expertise in team leadership, SOP implementation, operational planning, cost control, and delivering exceptional customer experiences. Adapt at training, mentoring, and motivating teams to achieve excellence in service quality, hygiene, and profitability.

Operations Manager - New Metro City (BSM Developers Pvt. Ltd.) – Sarai Alamgir - Sarai Alamgir

(2023-01 - 2025-12)

• Managing complete Food & Beverage operations within the housing project.
• Supervising restaurants, food outlets, and staff deployment.
• Implementing SOPs for service quality, hygiene, and discipline.
• Ensuring smooth operations during events, peak hours, and public activities.

Branch Manager - Yi Fang Chinese & Thai Restaurant – Lahore - Lahore

(2021-01 - 2023-12)

• Managed branch operations, staff performance, and scheduling.
• Ensured customer satisfaction, service quality, and hygiene standards.
• Monitored inventory, cost control, and vendor coordination.

Branch Manager - Mei Kong Chinese Restaurant – Lahore - Lahore

(2019-01 - 2021-12)

• Managed daily branch operations and staff scheduling.
• Oversaw customer service, quality control, and team operational efficiency.

Branch / Restaurant Manager - Yum Chinese Restaurant – Lahore - Lahore

(2017-01 - 2019-12)

• Oversaw daily restaurant operations and floor management.
• Team leadership, staff training, and performance monitoring.

Assistant Manager (Floor & Restaurant) - Spice Bazaar – Gulberg, Lahore - Gulberg, Lahore

(2015-01 - 2017-12)

• Managed high-volume restaurant operations.
• Supervised staff and ensured service quality.
• Handled customer feedback and complaint resolution.
• Supported inventory management and cost control.

Captain / Shift Manager (Floor & Restaurant) - Early Career Experience - Lahore

(2013-01 - 2015-12)

• Managed floor operations and daily service activities.
• Supervised service staff and shift schedules.
• Ensured customer satisfaction and service quality standards.
• Handled customer feedback and on-floor issue resolution.

Bachelor of Arts (BA) - Arts - Punjab University, Lahore (2012-01 - 2016-12)

Intermediates (F.A / F.Sc) - Punjab College, Lahore (2010-01 - 2012-12)