Abdul hai Khan

Dedicated and organized professional with a strong determination to excel in challenging environments. Proven ability to learn quickly and adapt to new situations, contributing effectively to team goals. Committed to delivering high-quality results and driving organizational success.

Phone Banking Officer - Habib Bank limited (HBL) - Karachi

(2023-08 - 2024-11)

Phone Banking Officer - Bank Alfalah - Karachi

(2024-11 - 2026-04)

• Manage 80+ inbound/outbound customer calls daily regarding accounts, debit cards, and digital banking services.
• Educate customers on banking products and actively cross-sell debit cards, mobile apps, and funds transfer services.
• Resolve customer complaints efficiently, maintaining a 95%+ customer satisfaction rating while ensuring strict SBP compliance.
• Process service requests for ATMs, cheque books, and account statements with 100% accuracy.
• Identify sales opportunities during service calls to actively contribute to branch activation targets.

Bachelor of business administration (BBA) - HR - Federal Urdu University Art and Science Technology (2023-05)

Intermediate - Larkana Board (2018-04)

Matriculation - Karachi Board (2012-04)