Prince Mahesh

Banking customer service professional with experience as a Phone Banking Officer at BankIslami Pakistan Limited. Experienced in responding to customer queries and complaints, resolving service issues, providing customer assistance, and maintaining a professional customer experience. Holds a Master of Economics, a Bachelor of Arts, and a Diploma in Information Technology. Fluent in English, Urdu, and Sindhi.

Phone Banking Officer - BankIslami Pakistan Limited - Karachi, Pakistan

(2023-09 - 2024-03)

• Provided customer service support to phone banking customers.
• Responded to customer queries and complaints efficiently and helped resolve service-related issues.
• Assisted customers with their banking service needs and directed issues toward appropriate resolution.
• Acted on customer feedback and communicated relevant updates to customers.
• Managed multiple customer-service tasks while maintaining a professional approach.

Master of Arts (M.A.) - Economics - University of Sindh, Hyderabad

Bachelor of Arts (B.A.) - University of Sindh, Hyderabad

Diploma of Information Technology - Institution not specified