Abdul Haseeb Arif

IT professional with 8+ years of experience providing day-to-day technical support and maintaining computer systems, software, and network infrastructure for organizations with 100+ staff. Skilled in installing, configuring, and troubleshooting computer hardware and software, maintaining LAN, Wi-Fi, and internet connectivity, and supporting biometric attendance systems, scanners, and CCTV-related IT equipment. Experienced in managing user accounts and access, performing regular data backups, maintaining antivirus and system updates, and coordinating with software vendors and internet service providers.

Strong record of maintaining IT asset inventory, supporting IT policy and security controls, and safeguarding the confidentiality of organizational and employee information — well suited to a hospital IT support environment that demands reliability under pressure.

IT Officer at GCS Pvt. Ltd. (2024-06 – Present)

• Provide day-to-day technical support to 100+ staff for computers, printers, software, and other IT equipment, resolving issues within SLA timelines.
• Install, configure, and troubleshoot computer hardware and software, and maintain LAN/WAN, Wi-Fi, and internet connectivity by managing FortiGate firewalls, routers, and switches.
• Create and manage user accounts, system access, and passwords as authorized; perform regular data backups and support data security.
• Maintain antivirus, operating systems, and essential software updates across all workstations.
• Maintain an updated inventory and record of computers, IT equipment, software, and accessories, including repair records and technical documentation.
• Coordinate with software vendors, ISPs, and external IT support for procurement, repairs, and issue resolution.
• Support meeting rooms, video conferencing, and event-related IT requirements; assist in implementing IT policies, procedures, and security controls (ISO/IEC 27001).
• Assist in CCTV/NVR preventive maintenance and monitor IT systems, promptly reporting major technical issues to management.

IT Support Engineer / Network Lead at Fiber2Home (2018-10 – 2024-05)

• Delivered technical support for desktops, laptops, printers, and POS systems, diagnosing hardware, software, and network issues on-site and remotely.
• Maintained LAN/WAN and Wi-Fi connectivity across multi-site infrastructure, including VPN and firewall configuration and troubleshooting.
• Administered user accounts, access rights, and email services; maintained servers, storage, and data backup routines to protect organizational information.
• Installed and updated operating systems, applications, and antivirus software to maintain system security and compliance.
• Maintained IT asset records and repair documentation; developed SOPs and end-user guides that improved issue-resolution turnaround.
• Coordinated with vendors and ISPs for equipment procurement, repairs, and timely issue resolution across multiple business sites.

Network & Systems Administrator at The Spirit School (2019-09 – 2020-10)

• Managed server and network infrastructure and administered user access, domain accounts, and email for 100+ staff and faculty, maintaining confidentiality of organizational data.
• Installed and configured Windows OS, Microsoft Office, and antivirus software across the organization; maintained IT inventory and documentation.
• Supported meeting rooms and event-related IT setup, and conducted end-user training on core technology and troubleshooting.

Bachelor of Science in Information Technology – Ilma University (2015 – 2019)