Asghar Ali

Detail-oriented Administrative and IT Support professional with over more than 3 years of experience. Proven expertise in secretarial tasks, management while maintaining strict confidentiality. Capable of working independently, managing time effectively to meet deadlines, and streamlining administrative procedures to boost efficiency.

IT Assistant, (contract) at Aga Khan University Examination Board (Present)

• Provided daily technical support for hardware, software, and network issues.
• Managed user accounts, password resets, and domain joining in Active Directory.
• Configured Outlook, OneDrive MS Office, CCTV maintenance and network printers for 50+ end-users.
• Handled helpdesk tickets to resolve IT issues quickly with high satisfaction.

Store Operations specialist at Zentra Lane LLC (2025-02 – 2026-03)

• Managed backend inventory and store-to-store transfer operations across Amazon and Walmart Seller accounts, including product listings, data entry, and stock updates.
• Prepared and analyzed Excel-based inventory and transfer reports, using formulas and bulk uploads (Amazon Flat Files) to maintain accuracy.
• Coordinated stock and transfer updates with high accuracy, monitoring pending transfers through to completion.
• Communicated with internal teams to confirm transfers, resolve listing issues, and maintain account health and policy compliance.
• Resolved listing issues, account health warnings, and policy compliance matters.

Virtual Assistant (Amazon) at Ciperology LLC (2021-06 – 2024-12)

• Managed backend store operations, including data entry and inventory management.
• Optimized product listings and coordinated stock updates with high accuracy.
• Streamlined project workflows and collaborated with teams to enhance efficiency.
• Managed account health account health

IT Assistant, (contract) at Aga Khan University Examination Board (2022-01 – 2023-01)

• Provided technical support to staff for hardware, software, and network-related issues.
• Installed, configured, and maintained desktop computers, laptops, printers, and peripherals.
• Installed and maintained CCTV systems, including DVR/NVR configuration and troubleshooting.
• Configured Windows operating systems, Microsoft Office, and email accounts.
• Diagnosed and resolved network connectivity, printer, and user account issues
• Performed routine system maintenance, data backups, and IT asset management.

Associate Degree program – Emaan Institute of Management science (2023 – 2025)

Intermediate – Comprehensive Higher Secondary School Azizabad, Karachi (2019 – 2021)

Matriculation – Government higher secondary high school bang, Chitral (2016 – 2018)