Abdul Jabbar
Retail & Operations Manager | Customer Support Team Leader
Behria TownMember since October 7, 2025
Excel
·
About
Driven to lead teams, optimize operations, and contribute meaningful results in leadership roles within international business environments.
Experience
Retail & Operations Manager - Daraz.pk - Lahore, Pakistan
(2017-12 - 2020-10)
- Oversaw entire business operations including inventory control, pricing, customer service, and fulfillment
- Managed promotional strategies to increase market reach and online visibility
- Handled team coordination and delegated tasks to ensure operational efficiency
- Improved delivery turnaround and reduced order errors through SOP improvements
- Analyzed performance data and sales metrics to make informed business decisions
Customer Support Team Leader - Wordsense Pvt. Ltd. - Pakistan
(2021-03 - 2024-08)
- Led a team of live chat agents and ensured delivery of excellent customer support
- Tracked KPIs and implemented improvements that boosted team performance
- Conducted regular team training sessions to enhance communication and service quality
- Liaised with departments to solve customer issues quickly and maintain service standards
Education
Bachelor of Business Administration - Business Administration - National University of Sciences and Technology (NUST) (2024)
Skills
Retail & Operations ManagerCustomer Support Team Leader
