Ershad Rumi

Business Administration graduate who has spent the last few years running his own retail business and managing a restaurant, alongside earlier field operations and customer-facing roles. Comfortable handling day-to-day operations, leading a team, keeping stock under control, and making sure customers leave happy — even when things get busy.

Business Owner at De Vogue Essentials

• Started and run a retail essentials business — handle everything from operations to staffing to customer service.
• Deal directly with vendors and manage procurement so the business always has stock on hand.
• Hire and train staff, and keep an eye on how they're performing.
• Handle customer service and sort out issues quickly to keep people coming back.

General Manager at Burger Hunger

• Run day-to-day operations for a fast-food restaurant, from opening checklists to closing the register.
• Schedule shifts and supervise the team so the floor stays covered during rushes.
• Keep an eye on food quality and cleanliness so every customer gets the same experience.
• Order stock, track inventory, and work with suppliers to keep costs under control.

VOB Specialist at Practice Management Technology & Consulting (Pvt) Ltd. (PMTAC)

• Checked patients' insurance eligibility and benefits before appointments.
• Confirmed deductibles, co-pays, co-insurance, and what authorization was needed.
• Kept internal records accurate and up to date.
• Called insurance companies to sort out benefit issues and kept billing and scheduling in the loop.

Area Coordinator at National Socio-Economic Registry (NSER)

• Coordinated large socio-economic surveys across several regions.
• Recruited, trained, and supervised the field staff.
• Kept an eye on field operations, fixed issues as they came up, and wrote up progress reports.
• Made sure the work stayed within project guidelines and survey standards.

Field Supervisor at National Socio-Economic Registry (NSER)

• Supervised household survey teams and put together the daily shift assignments.
• Made sure the data collected in the field was accurate, and fixed problems on the spot when they came up.
• Kept track of staff performance and gave guidance on-site.

Monitoring & Evaluation (M&E) Officer at National Socio-Economic Registry (NSER)

• Tracked project performance indicators and looked at how the social protection programs were doing.
• Kept reporting and data accurate in the MIS portals.

Bachelor of Business Administration (BBA) – Iqra University, Islamabad

Intermediate in Commerce (I.Com) – Punjab Group of Colleges, Islamabad

Matriculation – Allama Iqbal Model School, Muzhgol, Chitral