Abdul Rehman

Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

System Support Engineer at Contegris Technology (2025-08 – 2025-11)

• Delivered technical support to end users by diagnosing and resolving hardware, software, and network-related issues.
• Administered user accounts, access permissions, and system configurations within Windows and intellicon software.
• Efficiently handled support tickets, minimizing downtime and maintaining high user satisfaction.
• Assisted with routine system maintenance, software deployments, and patch management activities.
• Created and maintained support documentation, contributing to the internal knowledge base.

IT Support Engineer at CyberGen (2025-03 – 2025-07)

• Provided technical support for end-users, including troubleshooting hardware, software, and network issues.
• Managed user accounts, permissions, and system configurations in Windows and Active Directory environments.
• Resolved tickets efficiently, ensuring minimal downtime and excellent user satisfaction.
• Assisted in routine system maintenance, software installations, and patch updates.
• Documented support procedures and contributed to internal knowledge base.

IT Support at Corvit Systems (2022-06 – 2022-08)

• Gained hands-on experience with CCNA, MCSE, Fortinet Firewall, and Kali Linux.
• Managed IT operations, ensuring daily network/server connectivity and technical support.
• Worked with Windows Server 2016, AD DS, DNS, DHCP, and VMware virtualization.
• Supported 130+ retail locations, troubleshooting network issues and maintaining connectivity.
• Configured WAN protocols (EIGRP, OSPF, RIP) and designed VoIP networks using Cisco CUCM.
• Implemented and managed network infrastructure and security across labs and offices.

B.S. in Information Technology – Government College University (2021 – 2025)