Usama Khan
IT Operations | System Support
About
Analytical Professional with a B-Tech in Mechanical Engineering and 3+ years of experience in Technical Operations and IT Systems Support. Proven track record in troubleshooting complex software tools and managing hardware infrastructure. Seeking an IT Operations or System Support role to enhance operational efficiency within a professional technical environment.
Experience
Software Support Engineer - United Mobile - Karachi, Pakistan
(2022-02 - 2025-07)
- Executed firmware flashing, OS installation, and IMEI writing across multiple smartphone devices using specialized tools including SN Writer, SP Writer, Flash Tool, Miracle Box, and Odin.
- Configured software settings to ensure seamless device functionality and minimize flashing errors.
- Optimized deployment protocols, reducing downtime during mass unit flashing and setup.
- Resolved software hardware issues, troubleshooting bricked and system faulty devices.
Operational Support - Karachi International Container Terminal Ltd - Karachi, Pakistan
(2020-03 - 2020-12)
Education
B-Tech Mechanical (Honors) – 4 Year Degree - Mechanical - Indus University, Karachi
D.A.E. Mechanical - Mechanical - Jinnah Polytechnical Institute, Sindh Technical Board
Intermediate (Commerce Group) - Commerce - Govt.
Islamia
Arts & Commerce College
Matriculation (Biology Science Group) - Biology Science - Karachi, Pakistan
