Abdullah Mirza

Dedicated Customer Support Specialist with experience supporting U.S.-based customers through inbound and outbound communication channels. Expertise in customer service, collections, sales support, account resolution, and relationship management. Strong communication and problem-solving abilities with a track record of achieving customer satisfaction, collection, and performance targets while delivering a positive customer experience.

Customer Support Specialist - Ibex - Lahore

(2026-03)

• Provided inbound customer support to U.S.-based Amazon customers via phone.
• Assisted with order status inquiries, returns, refunds, account management, and delivery issues.
• Resolved customer concerns efficiently while maintaining high service quality standards.
• Met performance metrics related to customer satisfaction, call quality, and productivity.
• Maintained a professional and customer-focused approach in a high-volume call center environment.

Customer Support Specialist - First MFG - Lahore

(2025-08 - 2026-01)

• Performed outbound collection and customer service calls for U.S.-based customers under a private label brand.
• Negotiated payment arrangements and resolved delinquent accounts to improve recovery rates.
• Assisted customers with billing inquiries, account updates, and payment processing.
• Generated additional revenue through upselling and cross-selling relevant products and services.
• Maintained accurate CRM records and consistently met collection and sales KPIs.

Interior Designing - Pakistan Fashion Designing University

DAE - Swedish College Gujrat