Abed One

Dedicated professional with years of experience in customer operations and process optimization. Possesses strong written and verbal communication skills, high attention to detail, and the ability to analyze complex sales scenarios and provide actionable insights. Comfortable working in remote, digital, and AI-driven environments, with an analytical, collaborative, and adaptable mindset suited to working with technical and research teams.

Sales Representative - Al-Safi for Import & Trade

(2015-01 - 2017-12)

As a Sales Representative, I was responsible for identifying and targeting potential clients, understanding their needs, and effectively communicating how our products or services could provide solutions to their challenges. My role required strong communication skills, a deep understanding of our offerings, and the ability to adapt to evolving market trends to drive revenue growth and maintain long-lasting client relationships.

Collection Officer - First solution

(2022-01 - 2024-12)

As a Collections Officer, my role revolved around managing and optimizing the company's accounts receivable process. I was responsible for contacting customers who had outstanding invoices or overdue payments. Using effective communication and negotiation skills, I worked to understand the reasons behind the late payments and collaborated with clients to develop suitable repayment plans.

I maintained accurate records of communication and payment agreements, and I followed up on agreed-upon timelines to ensure timely collections.

Sales Operations & Client Engagement Executive

(2024-01 - 2026-12)

• Engaged with potential clients by coordinating invitations to company events, managing follow-ups, and supporting the transaction team to enhance client experience and sales pipeline efficiency.
• Audited and reviewed sales consultant calls to ensure communication quality, compliance with company standards, and accurate handling of client information, providing structured feedback to support sales process improvement.

High school - Salah al-Khiri school (2014-01 - 2015-12)

B.Sc. - Mechanical Engineering - UET, Lahore (2017-01 - 2021-12)

Master - Mechanical Engineering - Superior university, Lahore (2022-01 - 2024-12)