Abuzar Raza

Customer support and community moderation professional with 3 years of combined experience supporting customers and managing online gaming communities. Experienced in handling customer queries, providing clear guidance, resolving issues, monitoring online activity, enforcing community standards, and supporting gaming reward systems. Strong computer skills with a typing speed of 60 WPM and working knowledge of Microsoft Word, Excel, and PowerPoint.

Customer Chat Support Specialist - BranPac - Karachi

(2023-01 - 2024-12)

1 Year

• Handled customer queries through chat and provided clear, professional, and timely assistance.
• Guided customers through questions, services, processes, and basic issue resolution.
• Maintained professional communication while handling multiple customer conversations.
• Identified customer concerns and escalated issues when further support was required.
• Recorded and communicated relevant customer information accurately.

Community Moderator - Glip - Remote

(2020-01 - 2022-12)

2 Years

• Moderated an online gaming community and monitored user activity, chats, posts, and interactions.
• Helped maintain community standards by identifying inappropriate content and user behavior.
• Assisted users with community-related questions and provided guidance when needed.
• Supported and monitored gaming community reward systems and related activities.
• Helped maintain an organized, respectful, and engaging environment for community members.

Intermediate - Mehrabpur Degree College (2022-12)