Adeel Anwar

To use my skills and experience in the best possible way for achieving the company's goals. To obtain any suitable position where I can utilize my energy, skills and dedication to achieve business targets and objectives.

Sales Executive/Client Advisor - Interwood Mobel (Pvt) Ltd.

(2025-01)

• Greet and assist customers in a professional and friendly manner.
• Understand customer needs and recommend suitable furniture products.
• Provide detailed information about product features, materials, pricing, and warranties.
• Achieve and exceed monthly sales targets and KPIs.
• Handle customer inquiries, complaints, and after-sales service efficiently.
• Ensure the showroom is clean, organized, and visually appealing.
• Assist in setting up product displays and updating price tags.
• Maintain stock levels and coordinate with inventory teams for product availability.
• Process sales transactions and maintain accurate sales records.
• Stay updated on the latest furniture designs, trends, and company promotions.
• Attend training sessions to enhance product knowledge and sales techniques.
• Educate customers on proper furniture care and maintenance.
• Build and maintain strong relationships with customers for repeat business.
• Follow up with potential customers through calls, emails, or messages.
• Work closely with the marketing team for promotions and customer engagement activities.

Export Compliance Officer - M&S INTERNATINAL (ISLAMABAD)

(2024-04 - 2024-12)

• Relation with banks with regards to exports and preparation of all relevant documents required by the bank.
• Collaborated with banks for matters related to Trade Insurance and Finance and other compliance with respect to export Operations.
• Coordinated with offshore Clients and their respective banks on agreed terms of payments that is to say matters regarding LCs, Contracts, Advance payments and Handling amendments, discrepancies, and claims thereof.
• Maintain record of Shipping lines and Freight Forwarders operating in Area of Interest, and get the required quotes for intended consignments.
• Liaison with Registered Custom Brokers at POL and POD for smooth custom clearance procedures.
• To Ensured Pre Shipment Inspections (PSI) as per consignee's demand and regulatory requirement of destination's market place regulatory checks.
• Ensured preparation of all export related documents required by the banks with respect to financial compliance of on and customer bank at the destination.
• Cross working with finance department for timely preparation of cost visualizations.

Customer Service and Tenant Relations - Dubai Holdings Assets Management - Dubai

(2022-08 - 2024-03)

• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Consistently achieved service rating targets, managing customer enquiries with personalized care and attention
• Maintained compliant documentation on IMS software for reliable company records.
• Adhered strictly to policies and procedures for continued company compliance.
• Acted as main contact for internal and external clients.
• Drafted documents and reports for management review.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Managing Tenant relations and resolve queries instantly.
• Managing work permits for contractors for the facility.
• Reporting and coordination's.

Senior Sales Executive - ICON (Lubricants & Chemicals) - Pakistan

(2022-01 - 2022-06)

• Achieve growth and hit sales target by successfully managing the sales team.
• Design and implement a strategic business plan that expands company's customer base and ensure its strong presence.
• Own recruiting, objectives settings, coaching and performance monitoring of sales representatives.
• Build and promote strong, long lasting customer relationship by collaborating with them and understanding their needs.
• Present sales, revenues and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and markets shifts while being fully aware of new products and competition status.
• Conduct market research to identify selling possibilities and evaluate customers' needs.
• Setting up meeting with potential clients and listening to their wishes and concerns.
• Prepare and deliver appropriate presentations on product and services.
• Create frequent reviews and reports with sales and financial data.
• Ensure the availability of stocks for sales and demonstration.
• Participating on behalf of company in exhibition or conferences.
• Negotiate close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

Assistant to the Executive Director - Trojans - Pakistan

(2018-01 - 2018-12)

• Maintain and Manage all Admin related tasks / works.
• Responsible for coordinating with internal and external stakeholders.
• Arrangements of events, meetings, traveling and conferences of foreign & local delegations.
• Planning, protocol, safety and hosting of foreign delegations.
• Assist Executive Director in their Official & Personal jobs / tasks.
• Visa, ticketing, boarding & lodging services to locals and foreigners.
• Procurement of office inventory / stationery.
• Managing inventory simultaneously of two warehouses.
• Documents controlling and maintenance of record.
• Firm's Registration / clearance from different organizations
• Supported Marketing, Technical and Finance Departments as & when required.

MBA - Master in Business Administration - IQRA University (2013 - 2017)

B Com - Bachelor in Commerce - University of Punjab (2010 - 2012)

D Com - Diploma in Commerce - PBTE (2007 - 2009)

SSC - SSC Certificate in General Science - Federal Board (2004 - 2006)