Adeela Nawaz

i complete my graduate and professional experience in medical billing as a Benefits Specialist and current experience as a Branch Service Executive at HBL Bank. Skilled in customer handling, verification, documentation, and coordination. Known for being reliable, organized, and committed to continuous learning and career growth.

Benefits Specialist - ASCEND BPO - Faisalabad

(2024-10 - 2025-09)

• Verifies patients’ insurance eligibility and benefits before services are provided.
• Reviews coverage details such as deductibles, co-pays, co-insurance, and out-of-pocket limits.
• Communicates with insurance companies to confirm benefits and authorization requirements.
• Provides patients with clear explanations of their financial responsibility.
• Ensures accurate entry of benefits information into billing systems to prevent claim denials.
• Assists billing and AR teams in resolving claim rejections related to benefit discrepancies.
• Insurance verification letter of patients.

Intern - National Agriculture Research Center (NARC) - Islamabad

(2024-08 - 2024-09)

Internship at National Agriculture Research Center, NARC Islamabad. During my stay at NARC i worked in various sections. Details of which are mention below

• Firstly I worked in fisheries and Aquaculture department, where I gained knowledge about: fish culture and breeding technique; pond formation and management. In the lab we conducted variously water quality test and learned how to determine the crude protein (c p) and fat content in fish feed.
• I also work in apiculture department.
• In the animals health science I worked in microbiology lab and gained knowledge about PRC (polymerase chain reaction) technique, RBT (rose Bangal test), Milk ring test.
• Gained hands-on experience with ELISA.

Business Executive - HBL Bank - Nowsheravirkan

• Responsible for customer acquisition and promotion of HBL banking products.
• Managed customer relationships, addressing inquiries and ensuring service satisfaction.
• Achieved assigned monthly sales and business targets through effective field and branch activities.
• Completed accurate documentation and coordinated with branch operations for timely processing.
• Maintained professional communication with customers and internal teams.

BS - Zoology - GCUF Faisalabad (2020-03 - 2024-09)

Medical Lab Technician - Clinical Care College Faisalabad