Afshan Alam

Innovative Food Technologist, Educator, and Bookkeeping Professional with a comprehensive background spanning laboratory analysis, quality management, classroom instruction, and financial record-keeping. Highly proficient in cloud-based financial software, full-cycle data migration, student engagement methodologies, and delivering exceptional customer service.

Customer Service Representative - Professional Services

(2026-01)

• Resolved complex customer inquiries and managed accounts efficiently through digital banking platforms.
• Maintained precise financial transaction records and provided support for loan application processing.
• Fostered strong, long-term client relationships through effective interpersonal communication and problem-solving.

Teacher - City Grammar School, Nomal - Nomal

• Delivered engaging, curriculum-aligned lessons and managed classroom activities to optimize student academic growth.
• Developed customized instructional materials and rigorously evaluated student progress through structured assessments.
• Fostered a positive, inclusive learning environment and maintained clear communication lines with students, parents, and faculty.

Bookkeeper & Accounting Specialist - Freelance

• Successfully led complex financial data migration projects between QuickBooks Online, Sage 50 Desktop, and Xero.
• Meticulously managed charts of accounts, bank reconciliations, and vendor billing processes for a diverse client portfolio.
• Optimized multi-platform record management systems utilizing the SIRA platform to enhance overall operational efficiency.

Food Technologist Intern - Drug, Water, and Food Testing Laboratory, Gilgit - Gilgit

(2023-01 - 2024-03)

• Performed rigorous chemical and microbiological analyses on diverse samples to ensure strict safety and regulatory compliance.
• Documented complex laboratory procedures, technical methodologies, and analytical results with acute attention to detail.
• Collaborated closely on technical research reports and delivered professional presentations on dynamic food safety standards.

BS - Agriculture and Food Sciences - Karakoram International University (2020 - 2024)

Intermediate - Fatima Jinnah Degree College, Gilgit (2019 - 2020)