Agent Awm

Motivated professional with 2 years of call center experience in customer support and sales. Skilled in communication, problem-solving, data entry, and MS Office. Proven ability to handle 80+ customer interactions daily with high satisfaction. Seeking to apply customer services and administrative skills in a growth-oriented organization.

Customer Service & Sales Specialist at Maxx marketing Solution (2025-01 – 2026-07)

• Began as an agent, handling inbound/outbound customer calls and promoting services.
• Promoted to Specialist, resolving escalated cases and ensuring client satisfaction
• Improved customer retention rates and lead-to-sale conversion ratio.

Customer Service & Sales Specialist at Ace BPO (2024-01)

• Managed outbound sales calls for CGM, BGM, Medsupe, & DME campaign, generating high-quality leads and building customer interest
• Maintained high conversion rates through effective communication, product knowledge, and customer relationship management

Intermediate in Commerce – Ship Owner Government College

Matriculation in Computer Science – The Innovator Academy