Ahmad Arshad

IT Infrastructure and Network Support professional with 3+ years of experience in enterprise networking, system administration, and IT operations. Skilled in Cisco Switching, VLAN configuration, Fortinet firewalls, network monitoring, troubleshooting, and end-user support.

Experience in maintaining reliable IT infrastructure resolving network issues, and improving service availability.

ASSISTANT MANAGER IT OPERATIONS | IT INFRASTRUCTURE - NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY - Quetta Pakistan

(2025-06)

• Managed daily IT infrastructure operations, network support activities, and user service requests.
• Provided IT infrastructure support to 350+ user and managed 40+ network switch to maintain reliable connectivity
• Coordinated vendors to ensure timely delivery of IT services.

ASSISTANT IT ADMINISTRATOR - OTL TRICON - Lahore Pakistan

(2024-04 - 2025-06)

• Monitored enterprise network infrastructure using PRTG and proactively identified network performance issues
• Configured and maintained VLANs and network devices.
• Troubleshot network connectivity issues, reducing downtime by 60%

IT EXECUTIVE - NETWORK & SYSTEM SUPPORT - SYBRID - Lahore Pakistan

(2023-11 - 2024-04)

• Performed system backups and security updates.
• Troubleshot hardware and software issues.

Bachelor of Computer Science - Computer Science - NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY (2019-10 - 2023-10)